TiffanyFactory.com Limited | How to Order FAQ

How can we get catalog(products photos)?
What should a buyer do to place an order? What are the steps to order from you?
What shall we(the seller) do after receiving your emails or inquiries?

How can we get catalog(products photos)?

With powerful help of internet, we do not send printed catalog any more. We upload most products online time to time. Please donwload our catalog at http://tiffanyfactory.com/Catalog_Download.html. Products photo names are well arranged new item numbers (forever item numbers we will use). We are sure our catalog are the largest and most scientific one among all manufacturers. And we will upload more time to time. So please do download our catalog first before ordering.

What should a buyer do to place an order? What are the steps to order from you?

1. Please decide on items and approximate quantity per item you want to order and give us the item numbers and quantity. It is required that you fit a full container. 2. Please decide on lamp base material (metal or resin) and surface finish (electroplated brass surface finish or painted brown finish).Without requirement on it , we will use best zinc alloy lamp bases and electroplated brass surface finish 3. Please tell what kind of approval you need for lamps (UL, CE, BS, CSA, SAA or T-MARK). 8.4. Please let us know packing requirement. Without special requirement, we all provide mail order packing. Please tell you prefer white carton or brown carton. Without requirement on it, we will use gray brown carton. 5. Please let us know delivery time you wish. So we may plan in advance. We always have a lot of orders being produced simultaneity especially during busy seasons. 6. If you need us to arrange shipping or courier, please let us know destination sea port or airport and detailed door address for courier. So we may quote shipping cost accordingly. If you do not need us to arrange shipping, please let us know your forwarder contact info.

What shall we(the seller) do after receiving your emails or inquiries?

1. We will quote prices in 3 working days for our products online. For custom products, we usually quote only approximate prices and the final correct prices for custom products are given after samples are designed and made.For custom design for you, you need send us picture or samples. Samples are always appreciated since we may surely copy the same for you. 2. We will suggest again the quantity according to cubage of a full container if needed to alter to fit a full container. 3. We will quote shipping cost. 4. We will give delivery time. 5. After final order is agreeed upon, we will send Proforma Invoice, according to which buyer is to pay.